This case study explores how Jones Logistics, a renowned transportation solutions provider, improved its operational efficiency by implementing a new Transportation Management System (TMS).
About Jones Logistics
Founded in 1996, Jones Logistics has evolved into an industry leader, offering a comprehensive suite of transportation solutions, including pipe logistics, brokerage, flatbed, heavy haul, and forestry by-product transportation services. As a committed end-to-end partner, the company ensures a seamless experience for clients from start to finish.
To learn more about the company, please visit www.joneslogistics.com
The Challenge
Given the nature of their operations, Jones Logistics collaborates with a wide array of partners and utilizes numerous systems. Unfortunately, these systems are often disparate and lack connectivity, resulting in the need for significant manual efforts to be undertaken. This not only poses potential operational risks, but also introduces inefficiencies that can negatively impact customer experiences.
In a strategic move to enhance efficiency, elevate customer satisfaction, and optimize operations, Jones Logistics has opted to transition to a new Transportation Management System (TMS). The challenge lies in the need to integrate all existing systems with the new TMS. Given the complexity and multitude of systems involved, conducting the integration in-house demands substantial investments in technology, IT resources, and unique integration experiences.
The Solution
To overcome the challenge, Jones Logistics decided to collaborate with Coneksion (formerly Youredi), a leading provider of fully managed data integration services and connectivity solutions for logistics and the global supply chain. Jones Logistics saw this type of cooperation as the best way to maintain its focus on its core brokerage business while avoiding significant investments associated with developing in-house integrations.
The service Coneksion provides is fully managed and designed to address all the connectivity needs, enabling a seamless flow of data between key IT systems. As the service is based on Coneksion’s iPaaS technology, it ensures 24/7 operation and proactive alerting in case of unexpected events, allowing for prompt responses and issue resolution. Moreover, the service permits solution scalability that allows it to match the growing needs of the company in the future.
By relying on Coneksion's fully managed service, Jones Logistics ensured backend process automation without taking on the burden of integration work.
The Benefits
- Hassle-Free Automation: The service provided a fully automated backend process, reducing manual efforts and operational risks.
- Cost Savings: This fully managed service covered all the integration work and streamlined processes, resulting in remarkable cost savings for Jones Logistics.
- Enhanced Customer Experience: The automated system contributed to an excellent experience for all customers and partners.
- Scalability: Coneksion’s cutting-edge technologies ensure high scalability for the service, supporting the potential growth of Jones Logistics’ partner and customer network in the future.
- 24/7 Operations: The use of Coneksion iPaaS as the core technology guarantees seamless data flows between systems, operating in a continuous 24/7 mode.
Conclusion
By embracing backend process automation through the partnership with Coneksion (formerly Youredi), Jones Logistics successfully overcame operational challenges to achieve a streamlined, efficient, and scalable freight brokerage system. The collaboration not only enhanced internal processes but also contributed to a superior customer experience, reinforcing Jones Logistics' position as a leader in the transportation industry.
Experiencing similar challenges? Contact Coneksion's integration experts to discuss solutions! Coneksion specializes in efficiently overcoming various integration data connectivity challenges, serving as a trusted partner in streamlining operations and maximizing efficiency.
ABOUT Coneksion®
Coneksion® is a leading provider of fully managed data connectivity solutions for logistics and the global supply chain. Built on technologies such as the Coneksion Common Carrier Layer (CCL) and our proprietary iPaaS, our solutions enable seamless multi-carrier collaboration across ocean, air, road, and parcel, among other use cases.
We help shippers, BCOs, logistics service providers, and logistics technology providers streamline data exchange with carriers and other partners, improving end-to-end efficiency.
Coneksion® operates globally, with offices in Europe and the United States. For more information, please visit www.coneksion.com
